FAQ

Skintastic Frequently Asked Questions

It depends on where you are. Orders before 1PM are dispatched the very same day and usualy take 2-12 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Skintastic Cosmeceutical products stand out because they offer affordable, medical-grade cosmeceutical solutions backed by science. Unlike many other brands, all products are FDA approved, vegan, and cruelty-free, ensuring high standards of quality and ethics. additionally, Skintastic provides fast carbon offset shipping Australia-wide and a 12-day happiness guarantee, giving customers confidence in their purchase. With clinically proven ingredients like Argireline, Retinol, and Niacinamide, these products deliver visible results without breaking the bank.

The 20% Argireline Line Busting Face Serum contains Argireline, a peptide that works by relaxing facial muscles, similar to botulinum toxin but in a topical form. This helps reduce the appearance of fine lines and wrinkles over time, resulting in smoother, more youthful-looking skin. Regular use can lead to noticeable improvements in skin texture and firmness, making it an excellent choice for those seeking natural anti-aging solutions.

Retinol is a well-known anti-aging ingredient that increases cell turnover, stimulates collagen production, and reduces the appearance of fine lines, wrinkles, and age spots. Skintastic’s 3% Retinol Serum is formulated with a potent yet gentle concentration of Retinol, making it effective for improving skin texture, firmness, and overall radiance. Users often report brighter, more even-toned skin with consistent use.

While Glycolic Acid is a powerful exfoliant that can benefit many skin types by removing dead skin cells and promoting cell turnover, it may be too strong for very sensitive skin. For those with sensitive skin, it’s recommended to perform a patch test first and consult a dermatologist if unsure. To use, apply the peel after cleansing, leave it on for the recommended time (usually 5-10 minutes), then rinse thoroughly. Always follow with a moisturizer to soothe the skin.

Niacinamide (Vitamin B3) is celebrated for its ability to improve skin barrier function, reduce inflammation, and even out skin tone. Hyaluronic Acid, on the other hand, is a humectant that can hold up to 1000 times its weight in water, providing intense hydration. Together, these ingredients work synergistically to hydrate, brighten, and
protect the skin, making this serum ideal for those seeking comprehensive skincare benefits.

Yes, all Skintastic products are dermatologist-approved, meaning they have been reviewed and recommended by skin care professionals. This approval ensures that the products are safe, effective, and suitable for their intended use. It also reflects Skintastic’s commitment to quality and efficacy, giving customers peace of mind when choosing their skincare solutions.

Skintastic offers a 12-day happiness guarantee. If you’re not completely satisfied with your purchase, you can return the product within 12 days for a full refund. To initiate a return, contact their customer service team via email or phone (details available on their website), and they will guide you through the process. The product must be unused or minimally used and returned in its original packaging.

While specific promotions may vary, Skintastic occasionally offers discounts for first-time buyers or bulk purchases. Customers can also earn rewards through their loyalty program by leaving reviews, referring friends, or engaging on social media. Check their website or sign up for their newsletter to stay informed about current offers.

Detailed information about ingredients can be found on each product page on skintastic.com.au. Additionally, their blog section provides educational content on skincare topics, including ingredient benefits and usage tips. For personalized advice, you can contact their team of skin care experts via email or phone.

Yes, all of Skintastic’s products are clinically proven to be effective. For example, their 20% Argireline Line Busting Face Serum has been shown in studies to reduce wrinkle depth by up to 30% after consistent use. Similarly, their 3% Retinol Serum has demonstrated significant improvements in skin texture and firmness in clinical trials. For detailed study results, refer to their product pages or contact customer service.

Skintastic’s teeth whitening kits use carbamide peroxide or hydrogen peroxide to gently bleach teeth, removing stains and discoloration. For those with sensitive teeth, they offer kits with lower concentrations of active ingredients or desensitizing agents. Always follow the instructions carefully, and consult a dentist if you have severe sensitivity concerns.

Yes, you can use multiple Skintastic products together, but it’s important to follow a proper order:
Cleanse your face.
Apply exfoliating products like the Glycolic Acid Peel (1-2 times a week).
Follow with serums (e.g., Retinol Serum or Niacinamide Serum).
Finish with a moisturizer. This order ensures maximum efficacy while minimizing irritation.

For optimal results:
Morning: Cleanse, apply Niacinamide Serum with Hyaluronic Acid, then moisturizer and sunscreen.
Evening: Cleanse, apply Retinol Serum or Argireline Serum, then moisturizer. Avoid using Retinol during the day, as it can make your skin more sensitive to sunlight.

Yes, Skintastic offers a rewards program where customers can earn points for reviews, referrals, and social sharing. These points can be redeemed for discounts or free products. While subscription services are not currently available, they may introduce them in the future—check their website for updates.

Skintastic primarily ships within Australia but may offer international shipping upon request. For international customers, contact their customer service team to inquire about availability and shipping options.

Skintastic formulates all its products without animal-derived ingredients and ensures no animal testing is conducted at any stage of production. They are committed to ethical and sustainable practices, making their products suitable for vegan and cruelty-free consumers.

Store all serums and peels in a cool, dark place away from direct sunlight and heat sources. Keep them in their original containers with lids tightly closed to prevent oxidation and contamination. Follow any specific storage instructions provided on the product labels.

Skintastic’s 12-day happiness guarantee allows you to return any product you’re not satisfied with within 12 days of purchase for a full refund. Contact their customer service team to initiate the return process. The product must be unused or minimally used and returned in its original packaging.

Who Is Skintastic Cosmeceuticals?

Skintastic Cosmeceuticals believes that world class skincare should be universal and available to every person no matter their demographic. Established in 2021 in Canberra, Australia, with a vision to sell medical grade skincare solutions that work.

Skintastic offers a range of Cosmeceuticals specially curated to meet the unique needs of different skin types and aesthetics. From medical grade Face Serums and Peels, Teeth Whitening Kits, Lip Plumping Gloss and Lip Masks to Silicone Facial Cleansing Brushes. Everything you need to achieve and maintain healthy and radiant skin.

Michelle Swee, Skintastic Cosmeceuticals Founder and Director, passion and drive came from her own experience of using popular ‘high-end’ skin care products, which led to little or no effect. Over years of research, and trial and error, Michelle concluded that there was nothing currently on the market that contained the appropriate level of active ingredients at a high enough percentage to work to their full potential or to deliver the results she was after.


What sets Skintastic apart is our commitment to providing medical grade skincare at affordable prices. Only the best and most effective products based on the most authoritative science are sold.


“I only release products that are backed by the most Authoritative science.”
- Michelle Swee, Skintastic Cosmeceuticals Founder and Director


Ingredients are carefully selected for their quality, effectiveness, and safety and are sourced from Germany, Spain and the United States to then be sustainably packaged in Australia. All ingredients are FDA approved, organically certified, vegan and cruelty free. All products are formulated in the correct potency and combination to deliver superior efficacy with only the essentials included. Nothing else. No trends, no fads. Just the science and real results!


“We are definitely a no frills brand I get the most satisfaction from the repeat customers and their positive feedback. It provides me with the social proof I need to know that my products are liked that they are serving their purpose!”

- Michelle Swee, Skintastic Cosmeceuticals Founder and Director


Skintastic Cosmeceuticals has grown and evolved from our famous 20% Argireline Line Busting Face Serum, which started the face serum brand. To now offering our own range of medical grade skin serums, peels,

Two of the most popular products available on skintastic.com.au is the 20% Argireline Line Busting Face Serum with Hyaluronic Acid, and the 20% Niacinamide Face Serum with Hyaluronic Acid.

Skintastic also provides valuable resources and information on skincare, including tips on how to maintain healthy skin, the latest skincare trends, and much more. A phone number and chat feature is also provided to allow customers to contact and speak with a skincare expert directly.


At Skintastic you can shop with confidence knowing that you're getting the best products for your skin. Whether you have dry, oily, or combination skin, Skintastic Cosmeceuticals has something for everyone. So why wait? Start your skincare journey today and discover the secret to radiant and healthy skin with Skintastic.